Support

Our support team takes the time to:

Get to know you, your organization, and your constituents, as well as your daily and long-term challenges. In order to best help and support you, we never stop looking for ways to improve your software user experience.

Chat

Chat is a great option for quick ‘how to’ and non-complex issues or questions.

8:00 a.m. – 5:00 p.m. CT,
Monday – Friday, Excluding Holidays.

Chat Now

Support Center

Submit new support cases, view existing support cases, and update your password here.

Submit case

Community

Connect with fellow Momentive Software users for best practices, answers, and other information.

Go to community

Knowledgebase

Get the latest release updates and peruse our library of products.

Browse resources

Phone Support Hours of Operation

Monday-Friday, excluding holidays.
7:00 a.m. – 7:00 p.m. CT – MIP Fund Accounting, MIP Cloud
7:00 a.m. – 6:00 p.m. CT – Millennium, FR50, Fundraising Online (AFO)

Support Phone Numbers

800-945-3278 (Toll-free for US, Canada, Puerto Rico)
512-861-3278 (Local & International)
800-647-3863 (Sales Team)    

MIP Support Chat

Support Chat for MIP Fund Accounting and MIP Cloud is available

MIP Fund Accounting & MIP Cloud posted Support Chat hours are from 8:00 am - 5:00 pm Central Time Monday – Friday excluding holidays.

Note: Chat is closed from 3:00pm to 4:00 pm on Fridays for team meetings.

Holidays Schedule

Customer Support for our Fund Accounting and Fundraising products is not available on the following holidays:

New Year’s Day - Wednesday, January 1, 2025
Martin Luther King, Jr. Day - Monday, January 20, 2025
Good Friday - Friday, April 18 2025
Memorial Day - Monday, May 26, 2025
Juneteenth - Thursday, June 19, 2025
Independence Day - Friday, July 4, 2025
Labor Day - Monday, September 1, 2025
Veterans Day - Tuesday, November 11, 2025
Thanksgiving Day - Thursday, November 27, 2025
Day After Thanksgiving - Friday, November 28, 2025
Christmas Eve - Wednesday, December 24, 2025
Christmas Day - Thursday, December 25, 2025
New Year’s Eve (1/2 Day) - Wednesday, December 31, 2025
New Year's Day - Thursday, January 1, 2026

Additional Resources

Reset Password

For self-service or after-hours support resources password resets.

Reset Password

MIP Checks & Forms

Order checks and forms that are guaranteed to be 100% compatible with your MIP Fund Accounting software. Call 1.800.994.1351 or visit mipchecks.com and receive 20% off your order when you use promo code MIP20OFF

Order Now